At LIGNĒ, we want you to love every piece you purchase. If something isn’t quite right, our returns and exchanges process is designed to be simple, effortless, and customer-friendly.

Returns & Exchanges Period

We offer a 14-day return and exchange window starting from the date you receive your order.

Eligibility

To be eligible for a return or exchange, your item must be:

• Unworn, unwashed, and in its original condition

• In the original packaging with all tags attached

How to Initiate a Return or Exchange

Email returns@ligne.com within 14 days of delivery with your order number and reason for the return/exchange. We will provide instructions and, where applicable, a prepaid return label.

Refunds

• Refunds are issued to the original payment method after we inspect the returned item.

• Processing typically takes 14 working days (up to 30 during busy periods).

• Original shipping fees are non-refundable unless the item is faulty.

Exchanges

• Exchanges depend on product availability.

• If the desired size or color is unavailable, a refund will be issued.

• Shipping for exchanges is complimentary within standard shipping regions.

Faulty or Incorrect Items

• Contact us within 7 days of delivery with photos of the issue.

• We will arrange a prepaid return and provide a replacement or refund at no cost.

Contact

For any questions about returns or exchanges, please contact our Customer Care team at returns@ligne.com