At LIGNĒ, we believe clarity is part of good design. Below you’ll find answers to the most common questions about our products, sizing, orders, and care. If you need further assistance, our team is always here to help.

Sizing & Fit

How do your pieces fit?
Fit varies by category, but overall our silhouettes are modern, structured, and intentionally proportioned. Some pieces are designed oversized, while others follow a true-to-size fit.

Where can I find size information?
Each product page includes detailed measurements. We also provide a comprehensive size guide for jackets, hoodies, zippered garments, and long sleeves.

I’m between sizes, what should I do?
If you prefer a relaxed, street-ready fit, we recommend sizing up. For a cleaner, closer silhouette, size down where noted in the fit description.

Orders & Payments

Do I need an account to place an order?
No. You can check out as a guest or create an account for faster checkout and order tracking.

What payment methods do you accept?
We accept major credit and debit cards and other payment options displayed at checkout. All payments are processed securely.

Can I change or cancel my order after placing it?
Once an order is confirmed, it is processed quickly. Please contact us as soon as possible at support@ligne.com, and we’ll do our best to assist.

Shipping

Do you offer international shipping?
Yes. We offer complimentary worldwide shipping on all orders.

How long does shipping take?
Processing typically takes 2–4 business days. Delivery times vary by region and are provided as estimates in our Shipping Policy.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking link by email.

Returns & Refunds

What is your return policy?
Returns are accepted within 14 days of delivery, provided items are unworn, unused, and returned with original tags and packaging.

When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after inspection.

Garment Care

How should I care for my pieces?
Cold wash on a gentle cycle, mild detergent only, and air drying are strongly recommended. Always follow the care label on your garment for specific instructions.

Can I machine dry or iron my items?
Air drying is preferred. If machine drying is necessary, use low heat. Iron only on low heat and inside out; steaming is recommended whenever possible.

Contact & Support

How can I reach customer support?
For any questions or assistance, contact us at support@ligne.com. Our team responds within 24–48 hours on business days (Monday to Friday).

Still have questions? We’re here to help. Reach out anytime, and we’ll be glad to assist.